- Valid information
- Free and informed choice
- Internal commitment
- Compassion
- I have some information; others have other information
- Each of us may see things the others do not
- differences are opportunities for learning
- People are trying to act with integrity given their situation
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- Test assumptions and inferences
- Share all relevant information
- Use specific examples and agree on important words
- Explain reasoning and intent
- Focus on interests, not positions
- Combine advocacy and inquiry
- Jointly design the approach
- Discuss undiscussables
- Use a decision-making rule that generates the commitment needed
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- Increased understanding, reduced conflict and defensiveness
- Increased trust
- Fewer self-fulfilling, self-sealing processes
- Increases learning
- Increased effectiveness
- Increased quality of work life
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